Virtual Assistant

Expected Salary:
$600.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
26
Gender
Female
Member Since
November, 2021
Education
Bachelors Degree
Experience
8 years

Top Skills

Data Entry

Email Management

Admin Assistant

Summary

I worked in a BPO industry for more than 7 years and started as Customer Service Representative in Eperformax and was handling the biggest online shopping in the whole world (eBay), we received calls from the customers based in North America and usually they are sellers calling us why their account got restricted or cancelled and reasons might be not following the community standards of the account. I also have experience for 3 years as a billing analyst in one of the largest telecommunication in the UK (BT) wherein we are receiving calls and emails from the UK customers asking why they have a massive bills and explain it to them. After being a billing analyst, I got promoted as one of the Quality Analyst in the largest social media account in the world (FB). I do reports, RCA, huddles, coaching and feedback and other admin tasks for a year and hopped on a Team Lead Role after that for 2 years in a Medical Devices account. I also do huddles, coaching and feedback and also reports but more on agents side. Pandemic came and going to the office is really hassle so I tried my luck in freelancing industry and was able to land a job as an Appointment Setter in a real estate business for 1+ years. That's all my work experience.

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Data Entry
Email Management
Event Planner
Human Resource Management
Project Coordinator
Quality Assurance
Research
Transcription
Travel Planning
Recruitment Assistant
Personal Assistant
Appointment Setter

Customer Service and Admin Support

Tech Support
Community Forum Moderation
Content Moderation
Customer Support
Email Support
Phone Support
Social Media Moderation

English Skills

Tutoring Teaching
Translation
Speaking
Writing

Finance and Management (Virtual Accountants)

Xero
Quickbooks
Investment Researching
Financial Management
Payroll
Strategic Planning
Tax Preparation
Business Plans
Financial Analysis
Financial Forecasting
Inventory Management
Accounting
Bookkeeping

Professional Services

Architectural and Engineering Services
Legal Services
Medical Services
Real Estate Services

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