BPO Quality Analyst | Compliance

Expected Salary:
$900.00/month
Employment Type:
Freelance
Facebook Connected
Public ID Verified

Basic Information

Age
32
Gender
Female
Member Since
November, 2021
Education
Bachelors Degree
Experience
10 years

Top Skills

Quality Assurance

Customer Support

Speaking

Summary

I’ve been in the BPO industry for more than 10 years, started as a Customer Support Representative in a telco campaign. I handled different campaigns such as Cable, Internet, Travel, Laptop, Telco and Energy (electricity and gas).

I got promoted as a Quality Analyst, listening to calls and reading chat and emails to see if the consultants are compliant on following the correct process. We evaluate calls, chat and emails to also make sure that the customers are treated well.

Skill Rating

Admin & Office (Virtual Assistant)

Data Entry
Email Management
Quality Assurance
Research
Transcription

Customer Service and Admin Support

Social Media Moderation
Tech Support
Community Forum Moderation
Content Moderation
Customer Support
Email Support
Phone Support

English Skills

Speaking
Translation
Tutoring Teaching
Writing

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