Hi, I’m Crisna Sarsaba. I’ve been with the BPO industry for 4 years until I decided to show some interest working as a homebased agent. I was part of the healthcare account where we retrieve medical record of the patients from medical facilities. But sad to say the account was dissolved.

I transferred to another company and was part of technical support for a telco account. We helped business customers on adding lines, sending and understands their bill and helped with their technical problems. Unfortunately, the account was downsizing due to pandemic. Gladly, I was able to find a new job and was part of a healthcare account for Covid support project which I became part of their outbound team to their inbound team and transferred over to their chat team. I decided to leave my company due to this pandemic as I do believe that working from home is safest way to stay safe with my family and at the same time getting a good pay. I’m pretty much fit with the role as I’ve experience a lot working in the industry for so long. I have almost a year experience as data entry, data research and data scrapping. On this kind of job, I was able to learn more with those companies that I was trying to search with the information that we need to gather. We search their information such as their website, phone number, email address, etc. It's fun and at the same you learn, I learn.