VA/Lead Generator/Data Entry/Cust Service/Sales

Expected Salary:
$800.00/month
Employment Type:
Freelance
Facebook Connected
Public ID Verified

Basic Information

Age
35
Gender
Female
Member Since
November, 2021
Education
Bachelors Degree
Experience
11

Top Skills

Speaking

Writing

Sales Representative

Summary

More than 10 years of experience in industry of Customer Service and Sales and was awarded as Top Team Leader of 2018. Diverse background includes staff management in both customer services and sales environments, internal auditing in all levels, and superior direct customer contact. Proven leadership and communication skills combine with varied experiences to create a motivated, high performing staff, while increasing efficiency and reducing costs.

Core Competencies:  Relationship Building  The Ability to Lead  Wanting Continuous Development  Organization  Thinking Outside the Box  Approachability  Critical Thinking  Problem Solving  Reasoning  Decision Making  Multi-Tasking

Work Experience March 2019 – November 2021 Call Center Supervisor • T-Mobile HINT • IQOR Philippines  Supervised outbound team to make sure that they deliver scripted talks that describes the company’s products or services to persuade potential customers  Motivates team to meet monthly target  Ran monthly goal contests with rewards to excite the team  Provided feedbacks to experts through positive communication and partnering with them with their successes  Make calls to show experts how to deliver effective ways of calling customers  Being available for the entire team thru chat or calls for any assistance or questions  Take calls that my agents can’t handle  Disseminate new product information to the agents.  Spend 20 to 30 minutes reviewing the agent's performance with the agent. Use a formal monitoring checklist.  Keep track of attendance, daily statistics, paid time off, sick time, etc.  Spend an hour or two before end of the month to do deep dive analysis to create an action plan for the next month to make sure to reach goals

April 2017 – February 2019 Call Center Supervisor • AT&T Technical Support • Concentrix  Motivates team of call center operators on both inbound and outbound calls.  Supervised inbound team to make certain they answered questions knowledgeably and thoroughly.  Do spot-checks listening in on calls to make certain team followed provided scripts.  Ran monthly goal contests with rewards.  Motivates team to meet monthly goals and beat other teams in the Center.  Be available to affect the entirety of the team's operations by walking around and being visible to answer questions.  Take calls that your agents can't handle and be available when an agent appears to need assistance.  Motivate and encourage agents through positive communication and feedback.  Disseminate new product information to the agents.  Spend 20 to 30 minutes reviewing the agent's performance with the agent. Use a formal monitoring checklist.  Keep track of attendance, daily statistics, paid time off, sick time, etc.  Spend an hour or two before end of the month to do deep dive analysis to create an action plan for the next month to make sure to reach goals

January 2014 – March 2017 Call Center Supervisor • Sprint • IQOR Philippines January 2012 – December 2013 Call Center Floor Support• Sprint • IQOR Philippines September 2011 – December 2012 Call Center Agent • Sprint • IQOR Philippines

 Manage a team of call center.  Do spot-checks listening in on calls to make certain team followed provided scripts.  Motivates team to meet monthly goals and beat other teams in the Center.  Be available to affect the entirety of the team's operations by walking around and being visible to answer questions.  Take calls that your agents can't handle and be available when an agent appears to need assistance.  Motivate and encourage agents through positive communication and feedback.  Disseminate new product information to the agents.  Spend 20 to 30 minutes reviewing the agent's performance with the agent. Use a formal monitoring checklist.  Keep track of attendance, daily statistics, paid time off, sick time, etc.

August 2010 – July 2011 Membership Consultant/Telemarketer • California Fitness Singapore  Promote and sell gym membership to clients and customers  Identify the needs of a customer to provide an opportunity to those needs to be met through the purchase product or service  Meeting or exceeding sales quotas  Maintaining customer relationships after the sale  Marketing products and services  Making sales calls and contacts with potential and existing customers  Creating a customer base  Providing service and individual attention to the customers  Keeping records of all interactions with customers regardless of the outcome of a sale  Develop creative sales techniques  Calls leads given by members as referrals to offer to try our 1-week free gym trial

October 2008 – October 2009 Researcher • DMIIA Technologies Philippines  Provides users of mobile phones (but extend to all internet users as well) as fast as possible a brief and precise answer to any information request such as users may submit to MiaMia  Provides the users to submit/send questions which can be typed or spoken by the users by calling to MiaMia servers, or by sending an SMS questions or by typing or speaking such questions from their mobile appliances or from the PC’s via internet  Accepts requests to retrieve users’ e-mails, listen to these emails, and dictate e-mails or other kinds of messages to be sent to MiaMia in text format to the specified destination

June 2007 – September 2008 Legal Secretary • PPT Law Office  Taking dictations either direct to computer or shorthand typing demand letters, contracts, wills, real estate mortgages, power of attorney’s, deed of sale and other forms of legal papers  Making business correspondence such as memorandum, board resolution, secretary’s certificates, and interoffice memoranda.  In charge of filing notarial reports  Compiler and safe keeper of clients’ case files and folders with high confidentiality  Prioritize deadlines of pleading and reports submitted to the Court and other Judicial offices  Act as the official representative of the firm in the Court rooms and other government agencies  Act as the reliever to run the firm’s errands if the messenger is not present or available  Assist my fellow employees of their duties if needed  Answers and handles volume of incoming and outgoing telephone calls/facsimile  Accommodates work-in and regular clients and outmost respect and attend on their queries  Set-up schedule and cancel appointments

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Data Entry
Email Management
Quality Assurance
Research
Transcription
Appointment Setter
Personal Assistant

Customer Service and Admin Support

Email Support
Phone Support
Tech Support
Customer Support

English Skills

Translation
Writing
Tutoring Teaching
Speaking

Marketing and Sales

Sales Representative

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