Hello there,

I have been in the Quality Assurance workspace for over 6 years and has customer support experience for almost 2 years. My core functions revolved around front line evaluation, customer behaviour understanding, data analysis, Quality-client/operations engagement and reporting.

I am also well exposed in screening, interview and hiring process of aspiring Quality Analysts including providing support, progress presentation and decision making for our trainees ability to step up to the role.

My latest project was about building, maintaining and sending critical updates on revenue loss incurred while our frontline agents take on their daily role. The start/creation of the project was a great success for the business as the transition went smooth and opportunities observed along the way were polished by my team.

I am looking for more fun and challenging roles to aid in continuously developing my skills now as a freelancer. I introduce myself as someone capable and equipped in helping business owners reach their full potential through my passion in customer support and Quality Assurance workspace while they take on the bigger challenge in managing the business.