Virtual Assistant/Quality Assurance Analyst

Expected Salary:
$700.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
Not Specified
Gender
Male
Member Since
November, 2021
Education
Associates Degree
Experience
8

Top Skills

Customer Support

Data Entry

Quality Assurance

Summary

Hello there,

I have been in the Quality Assurance workspace for over 6 years and has customer support experience for almost 2 years. My core functions revolved around front line evaluation, customer behaviour understanding, data analysis, Quality-client/operations engagement and reporting.

I am also well exposed in screening, interview and hiring process of aspiring Quality Analysts including providing support, progress presentation and decision making for our trainees ability to step up to the role.

My latest project was about building, maintaining and sending critical updates on revenue loss incurred while our frontline agents take on their daily role. The start/creation of the project was a great success for the business as the transition went smooth and opportunities observed along the way were polished by my team.

I am looking for more fun and challenging roles to aid in continuously developing my skills now as a freelancer. I introduce myself as someone capable and equipped in helping business owners reach their full potential through my passion in customer support and Quality Assurance workspace while they take on the bigger challenge in managing the business.

Skill Rating

Admin & Office (Virtual Assistant)

Personal Assistant
Appointment Setter
Recruitment Assistant
Admin Assistant
Data Entry
Email Management
Event Planner
Human Resource Management
Project Coordinator
Quality Assurance
Research
Transcription
Travel Planning

Advertising

Facebook Ads

Customer Service and Admin Support

Customer Support
Community Forum Moderation
Content Moderation
Email Support
Phone Support
Social Media Moderation
Tech Support

English Skills

Tutoring Teaching
Writing
Speaking
Translation

Graphics and Multimedia

Video Editing
Graphics Editing

Marketing and Sales

Facebook Marketing
Sales Representative
Social Media Marketing
Instagram Marketing

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