Manager - Reporting and Analytics May 2020 - November 2021 | 1 year * Responsible for planning, directing and overseeing the operations of my team (Reports Analysts)

Supervisor - Reporting and Analytics April 2017 - May 2020 | 3 years * Oversees the day to day performance of Reports Analyst

Reports Analyst October 2013 - April 2017 | 3 years and 6 months Collecting and disseminating data reports according to use. Providing technical insight while streamline reporting. * Forming spreadsheets to analyze business requirements

ID Management POC September 2011 - October 2013 | 2 years and 1 month Ensures that system access is maintained in accordance with company policy Evaluates existing access to ensure access levels remain commensurate with job responsibilities.

Real Time Analyst August 2009 - September 2011 | 1 year and 1 month Manage the call volume, daily attendance and program break schedules Assist with creation of metrics and targets for Service Level

Customer Service Representative June 2008 - August 2009 | 1 year and 2 months Providing introductory information to new customers Ensuring that customers are satisfied with products or services * Give customers information about products and services, take orders and process returns