Being part of a BPO company (non-voice account) for almost a decade now, I am used to key-in accurately pertinent information from the documents received into the client- supplied application in accordance with the given project specifications and also issue letter with the details obtained. In addition, as part of quality analyst I learned how to generate excel pivot tables to group, reorder, categorize different number sets and list them accordingly, how to sort and filter data, how to build charts and graphs, how to used shortcuts and simple formula functions to make it easier for me to sort through and find the information I am searching in an easier way.