Customer Service Manager / Virtual Assistant Elite Carpet Dry Cleaning Pty Ltd. September 2020 to November 2021 Answer phone calls, emails and chats for booking. New employee onboarding. Offshore Customer Service Team Lead. Lead Management (warm leads). Lead Gen via LeadsGorilla. Manages our VoIP software, Call Routing, Number hosting. Monthly Reporting. Invoicing via QuickBooks. Scheduling. Staff Recruitment & Management. Train new employees, upskilling both on and offshore employees.
Level 3 Customer Service Solution / Area Manager Techno Global Team - (Electrodry) August 2018 to July 2020 Take calls and emails for booking, complaints, and upsell other services. Leads a team of 20 senior and junior technicians. In charge of overseeing their daily value target and handling their schedule.
Tier 2 Technical Support Representative Ubiquity - (Menulog) February 2017 to July 2018 Handle client inquiries and complaints via phone and email. In charge of replacing/collecting/troubleshooting clients pos devices.
Tier 2 Debit Card Specialist Ubiquity - (Paypal) Debit card activation. Explains transaction history and In charge of debit card delivery.
Tier 2 Technical Support Representative Convergys - (TWC) November 2014 - Jan 2017 Troubleshoots modem and router issues (can do remote access). Upsell Internet add-ons.
Tier 1 Technical Support Representative Teleperformance (COMCAST) August 2013 - October 2014 Troubleshoots modem and router issues. Sells a new line of business.
Cold Calling New Horizon Lead Generating Inc. May 2012 - July 2013 Call companies to gather specific information and sell it to the moving company.