I've been a Customer Service Representative since 2011. I've worked with different BPO companies such as Convergys, Teletech, and Telstra International Philippines Inc. For the past years, I've acquired different sets of skills essential to Customer Relations, Complaints Management, Retention, Sales, and Technical Support.

I used to work as a Complaints Case Manager. I handled complicated issues. I catered to system order processing, billing issues, technical, and even sales. With that being said, I can assure you that I'm flexible enough to acquire the skills needed for a specific job if given the proper training and time.

I started my career in freelancing last 2016. The first job I had centered around Social Media Marketing and includes Data Entry, Product Design Research, and Content Scheduling. Over the past few years, I've worked with different employers who offered me the opportunity to learn new things. I'm experienced with Clickfunnels, Active Campaign, ThriveCart, Zapier, and Upviral. I can create funnels with high conversion rates, automate/integrate them to be more organized.

After my customer service years, I realized that it's time to learn something new so I decided to learn about the Healthcare Process industry specifically the full revenue cycle management. I've learned medical coding and billing as well as the processes involving primary care to specialist referrals (coordination of care), eligibility and benefits, and team management.

Aside from that, one of the things I'm proud of is I learn fast and love how I can see myself grow in different fields. I love learning new things especially those that I haven't done before. I'm proud to tell you that I am hardworking, trustworthy, and honest. I always make sure to hit the deadline given and at the same time, without risking the quality. I believe that success is nothing more than a few simple disciplines, practiced every day.