Senior Recruiter / Admin Research (Amazon) PSG Global Solutions | 2016 - present
Creates new hire events in Salesforce for Amazon Candidates, matching events to specific sites, requisitions, and schedules based on the Amazon Staffing team's request. We also use public text templates with specific event details and instructions when creating the events. We currently support North America, Mexico, and MENA. Processed termination for Amazon Candidates who did not show up for their new hire events. This is done to ensure that they are eligible for immediate rehire and are able to reschedule their appointments. Tools used in this work type are Salesforce HVH (for scheduled appointments, arrival status, application details, and candidate details) , Salesforce Yeti/WFS (tracking system), PeoplePortal (candidate employment status and history), and MyTime (candidate timecards). Sourced resumes of qualified candidates for specific job orders, using job boards (Craigslist, Indeed, LinkedIn) and the applicant tracking system (Salesforce). Supported several audit types, correcting candidate's statuses and checking for completion and status of requirements. Audits were done in Salesforce.
Activation Specialist Convergys | 2014 -2016
Answered inbound calls to activate Onstar equipped vehicles Offered to enroll to auto-renewal and an upsell and to create future billing relationships Was delegated as one of the team's POC to handle partner with new hires to better their selling skills
Telstra Consultant Teleperformance | 2013 - 2014
Handles inbound call and billing inquiries Does up-selling for different types of plans and data
Bank Executive Development Bank of Singapore | 2012 - 2013
Handles inbound calls and queries from customers regarding their Bank Statement, Cheque, and ATM Perform and handle administrative duties
Customer Services Representative Sutherland Global Services| 2010 - 2011 Handles inbound call and queries from customers regarding their packages Conducts follow up calls to customers after tracking there package Walks through customers on how to create an online account Walks through customers on how to place an order online Walks through customers on how to view, use and manage their profile using their account Processes customer’s replacement and refunds
