I have ten years of experience as a Data Entry Specialist in a multi-national company in the Payment Card Industry. Below are some of my responsibilities:
- Assist and act as a mentor to all Analyst 1and 2
- Using intermediate data entry skills, enter and document all maintenance requests from various sources and update appropriate systems within SLA’s
- Recommend improvements and identify discrepancies in systems
- Serve as a Subject Matter Expert (SME) for investigation and resolving clients' concerns.
- Successfully engage in multiple initiatives simultaneously.
- Monitor mailboxes and maintenance queues
- Provide quality checking Level 1 on completed items of all Analyst 1
- Provide one on one and group training to newbies and international counterparts
I have also been a research assistant for multiple clients for more than two years now, doing simple research to gather prospective clients and information about their competitors. I've also researched different social media groups, influencers, websites and a lot more.