I’ve worked with the Business Processing Output (BPO) industry for more than two years made me understand how vital it is for business to provide positive customer service experience. My expertise lies on providing support for E-commerce companies across the US, UK, and Asia-Pacific. I am a highly organized individual, efficient, and has a wide experience of customer service. Most importantly, I learn things quickly, and I can work with minimal supervision. I am flexibly skilled to cater inquiries through chat, email, and voice. With a broad knowledge of using different platforms to cater customer’s inquiries such as: Zendesk, Slack, Jira, Salesforce, Atlassian, Zimbra, Amazon Chat and Phone app, and Avaya One-X.