Oct 2019 – Dec 2019 CUSTOMER CARE ASSOCIATE IV (Chat Support) CONTINUUM GLOBAL SOLUTIONS – Verizon Wireless 8/F Skyrise Alpha Building, Cebu Business Park, Cebu City
Answers customer’s General Queries of Verizon Wireless products and services in real-time. Builds connection with the customer onset of the chat session. Communicates in a clear and concise manner while also responding with the right answers in limited interruption. Assisting customers regarding bill, plan and feature change, device upgrades, basic troubleshooting and any changes on the account. Multitasking effectively and engages proactively about device promotions and insurance.
April 2018 – May 2019 QUANTITY SURVEYOR FRAMEWORKX INC. P. Remedio St., Cabancalan, Mandaue City, Cebu
Evaluating tender documents, drawings and schedules. Prepares Sales Quotation and coordinate with Clients for specifications. Quantity take offs, cross checking quantities as per tender drawings. Prepares Bill of Materials and Labor Cost for internal transactions. Proactively partnering with the Project Engineers in tracking work progress on the project. Prepares Billing for General Contractor and Subcontractors. Prepare, review and submit weekly Accomplishment Reports to management. Prepares Billing Reports including Profit Loss and Retention.