Sales Advisor / Customer Service Representative Concentrix CVG Philippines Inc. - November 2019 – Present
• Educate and respond to guest's needs for any reservation concerns and inquiries via call or email.
• Serve as company liaison between the hotel guests, properties, and affiliates.
• Boost our Program’s revenue by booking a reservation to more than 130,000 hotels worldwide thru determining Guest’s needs while providing recommendations.
• Featured as the program's top sales representative in the last quarter of 2020.
Sales Advisor / Reconnect Representative VXI Global Holdings Inc. - DirecTV & ATT March 2018 - July 2019
• Persuade US Telco subscribers to retain their existing TV service by building rapport to address their issues while executing a resolution.
• Enhance the customer's experience by maximizing their current subscription by bundling it with new products and services such as TV on the go application, internet plans, mobile, and home phone.
Technical Support / Customer Service & L2 Agent Support SITEL Philippines Inc. - Bell Canada May 2016 - July 2017
• Handle Customer escalation requests and provide guides to Agents to formulate the best resolution for a reported issue.
• Educate Canadian subscribers for billing-related inquiries and deliver technical expertise for Satellite TV, internet, and home phone concerns.
POS System Engineer: Field Support / Helpdesk Support Tills N Labels System Marketing Inc. April 2014 – January 2016
• To execute field support services nationwide to resolve clients reported issues. • Implementation of POS system rollout for restaurants nationwide and Southeast Asia. Inclusive of hardware setup, application installation, programming, documentation, and testing. • Rework of the PCB's and other faulty modules at the workshop and in the field • Conduct periodic preventive maintenance service • Provide Helpdesk Support to client via Phone and Email • Assign and schedule Field Service Engineer deployments based on service level agreement and provide quotations based on client needs.