Hello, My name is Jophilene. I've been in the business process outsourcing industry for 9 years and I have played different roles such as Customer Service, Sales Representative, and Collection Specialist. I handled US accounts and helped me shape the skills that I have right now. I am skilled in inbound call handling and deliver a satisfactory customer experience. Those 9 years taught me to handle different types of customers' personalities, have proven track records of sales, be goal-driven, focused on quotas and metrics single-handedly, inspire and motivate my colleague to do the same. I believe in hard work and honesty. I am always interested in making long-term professional relationships with my clients to ensure that every project becomes successful.

Hope to work with you soon!

Here's a link for my CV and Recording: CV:
Recording:

Thank you!