I served as a technical customer care representative, a subject matter expert, and a team leader in 2 different BPO companies for a US-based TELCO company for more than a decade.
Throughout my BPO career, I have acquired advanced skills in dealing with different customers regarding their technical, personal, and, at times, social issues. Walking customers through troubleshooting their high-speed internet, IPTV/cable TV, and VoIP services by phone in a friendly yet professional manner is my forte. As a subject matter expert and a team leader, I gained experience in managing my own teams: honing each of my team members by sharing acquired best practices and providing constant feedback and coaching to make them always perform at their best and get advancements in their careers.
I also have almost 4 years experience working in a remote setup primarily providing email support for a social networking and an eSports company which both cater to different mobile app issues technical troubleshooting, interface/service guidelines queries) of customers from different parts of the globe.
My proactiveness, passion, and integrity help me ensure to always get the job done efficiently and effectively.