I've been in the contact center for 7 years before I decided to go and try freelancing. Back in the early years of my career, I landed a couple of different job roles such as but not limited to, customer service, sales specialist, cold calling, research, QA, email support, chat support, coach, and trainer. With my past experiences, I was able to adjust quickly to the freelancing setup and am very confident that I can adjust, work, and deliver.