Corporate Services – Corporate Registry Officer Emapta • Makati, Metro Manila 03/2018 - Present Prepare and send annual statement for various companies Send follow up email for invoice payment Check and file solvency minute for annual statement Classify and label documents and file accordingly Maintain accurate records of document Fill record requests for customers by retrieving files from databases, systems, and archives Remove or archive repeated documents or irrelevant/outdated information Respond to customer queries in person, by e-mail Ensure up-to-date databases and systems Carry out all associated administrative tasks associated with the role
Corporate Services – Data Integrity Administrator EMAPTA • Makati, Metro Manila 07/2017 - 03/2018 Maintaining general client data in our various software systems including APS, Xplan, Worksorted, Podium, CLASS Super & Xeppo. Addressing requests for data amendments from the team Maintaining outlook mailbox for data maintenance Ongoing maintenance of internal relationship data in the various software systems Establishment of new clients and all related entities in the software systems Processing client deletions Performs other duties as assigned.
Team Leader MANULIFE BUSINESS PROCESSING SERVICES • Cebu, Central Visayas 03/2015 - 03/2017 Effectively and efficiently manage the day-to-day operation of the team and communicate foreseen/on-going issues affecting service level, create action plan to mitigate risks. Act as a product and process knowledge resource to associates on the production floor. Perform other Workforce Management duties - schedule management, leave management, report management, compliance management and training logistics. Leadership, support, motivation, coaching and development of staff; building a high performance and cohesive team. Manage performance review - deliver ongoing feedback and deal with employee issues. Discuss Business Unit feedback on a real-time, daily, weekly, and monthly basis with the team. Partner with HRM regarding HR issues and concerns including disciplinary action cases. Assume accountability for all critical escalated issues within the team.
Quality Analyst / Trainer MANULIFE BUSINESS PROCESSING SERVICES • Quezon City, Metro Manila 06/2014 - 02/2015 Check and analyze transactions to ensure accuracy, consistency and client satisfaction, as well as ensure that quality standards are met Provide Quality feedback to staff and assess validity of error feedback - Generate weekly and monthly Quality Report Assist in training of staff Perform tasks that may be assigned time to time.
Business Process Associate MANULIFE BUSINESS PROCESSING SERVICES • Quezon City, Metro Manila 09/2012 - 05/2014 Responsible in working for all the work item assigned in a timely manner Reviewing all images to make sure that paperwork is eligible Performing back up QC to make sure that paperwork is processed correctly Perform tasks that may be assigned time to time.
HR Assistant (deployed to Nestle Pulilan Factory) PESO RESOURCES DEV’T CORP • Quezon City, Metro Manila 11/2007 - 08/2012 Provides administrative support to the Human Resources Director on all personnel matters. Performs customer service functions by answering employee requests - and questions. Assists HR Head with various research projects and/or special projects. Assists with recruitment and interview process. Schedules meetings and interviews as requested by HR Manager. Makes photocopies, faxes document and performs other clerical - functions. Files papers and documents into appropriate employee files. Assists or prepares correspondence. Prepares new employee files. Performs other duties as assigned
