Operations Manager

Expected Salary:
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Member Since
November, 2021
Bachelors Degree

Top Skills

Admin Assistant

Email Management

Project Coordinator


• Developed and maintain strong relationships with property owners, tenants, vendors, and contractors. • Responded promptly to tenants’ needs to meet lease obligations. • Support management by preparing regular collection reports, budgets, and other reports as assigned. • Managed all administrative tasks, including work orders, service requests, rent and expense payments, property maintenance, and vendor compliance requirements, including Section 8 needs. • Coordinated all property management, maintenance, development, and construction activities associated with the daily operations for both Section 8 residents and regular residence for at least 1500 units across the Memphis market. • Spearheaded the renewal department for at least five months in dealing with Section 8 (MHA, THDA, Oxford Housing, BHA, and JHA). • Prepared and completed all daily routines for leasing, maintenance operations, and invoicing, including accounts payable, receivable, and payroll. • Reported property income, billed monthly charges and utilities while collecting and maintaining 10% to 15% delinquency across Memphis and Jackson, Tennessee. • Developed SOPs for different departments, mainly Maintenance and Collection are of the organization. • Motivated, engaged, and coached a team of 25-30 specialists to effectively collect rent and maintain property condition and delinquency rating at a minimum. • Scheduled and supervised both maintenance and collections department daily operations and projects, including work order management, case filing for eviction. • Analyzed and delivered accurate financial and operational performance reports. • I was able to increase the performance of the collections department for both Memphis and Jackson, Tennessee, from 60% to a minimum of 89% throughout my employment.

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Data Entry
Email Management
Human Resource Management
Project Coordinator
Quality Assurance
Travel Planning
Appointment Setter
Personal Assistant
Recruitment Assistant

Customer Service and Admin Support

Tech Support
Customer Support
Email Support
Phone Support
Social Media Moderation

English Skills

Tutoring Teaching

Professional Services

Real Estate Services

Project Management

Other Project Management

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