• Developed and maintain strong relationships with property owners, tenants, vendors, and contractors. • Responded promptly to tenants’ needs to meet lease obligations. • Support management by preparing regular collection reports, budgets, and other reports as assigned. • Managed all administrative tasks, including work orders, service requests, rent and expense payments, property maintenance, and vendor compliance requirements, including Section 8 needs. • Coordinated all property management, maintenance, development, and construction activities associated with the daily operations for both Section 8 residents and regular residence for at least 1500 units across the Memphis market. • Spearheaded the renewal department for at least five months in dealing with Section 8 (MHA, THDA, Oxford Housing, BHA, and JHA). • Prepared and completed all daily routines for leasing, maintenance operations, and invoicing, including accounts payable, receivable, and payroll. • Reported property income, billed monthly charges and utilities while collecting and maintaining 10% to 15% delinquency across Memphis and Jackson, Tennessee. • Developed SOPs for different departments, mainly Maintenance and Collection are of the organization. • Motivated, engaged, and coached a team of 25-30 specialists to effectively collect rent and maintain property condition and delinquency rating at a minimum. • Scheduled and supervised both maintenance and collections department daily operations and projects, including work order management, case filing for eviction. • Analyzed and delivered accurate financial and operational performance reports. • I was able to increase the performance of the collections department for both Memphis and Jackson, Tennessee, from 60% to a minimum of 89% throughout my employment.