When I graduated from college, I started to work as a Finance and Admin Officer for an outsourcing company in the Philippines and a year later I decided to change my career to customer service. I have spent about 4 years working as a phone representative in customer service, sales and technical support roles for various companies in United States. Currently, I am working as a mentor in a call center company to assist sales representatives about their issues and concerns which affect them achieving passing scores. I always demonstrate to them how to become confident and enthusiastic when taking calls from customers and closing sales by doing one on one coaching and call listening.