Virtual Assistant / Customer Service

Expected Salary:
$32000.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
Not Specified
Gender
Female
Member Since
November, 2021
Education
Bachelors Degree
Experience
Over 2 years

Top Skills

Speaking

Research

Writing

Summary

I have worked in a recognized BPO company in the Philippines for more than two years. I handled customer inquiries through phone calls and email, assisting customers in tracking their parcels, booking a pickup, getting delivery instructions, and collaborated with the different departments to achieve successful delivery and customer satisfaction. I also kept record of customer interactions, transactions, and complaints in our CRM. Previously, I was a contractual part-timer for an online store on Etsy. I handled customer inquiries through live chat, assisted them with product information, processed refunds, provided return and exchange instructions, and supported product and process enhancement research.

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Data Entry
Research
Transcription
Personal Assistant

Customer Service and Admin Support

Customer Support
Email Support
Phone Support

English Skills

Translation
Writing
Speaking

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