I have worked in a recognized BPO company in the Philippines for more than two years. I handled customer inquiries through phone calls and email, assisting customers in tracking their parcels, booking a pickup, getting delivery instructions, and collaborated with the different departments to achieve successful delivery and customer satisfaction. I also kept record of customer interactions, transactions, and complaints in our CRM. Previously, I was a contractual part-timer for an online store on Etsy. I handled customer inquiries through live chat, assisted them with product information, processed refunds, provided return and exchange instructions, and supported product and process enhancement research.