Hi! My name is Quen. I have extensive experience in customer service and I know how crucial part of the business it is. I am an enthusiastic high energy Customer Support Manager with nearly 3 years of experience in the customer service fields.

Constantly in pursuit of perfecting my craft by providing superior Customer Service, my main objective is customer satisfaction. Focused on providing a first-class experience and resolving any queries. Confident communicator, enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty.

Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. I have worked with large and small companies and am well versed with most CS software such as Zendesk, Salesforce and Office.

With my last client whom I worked with for a year I had a customer satisfaction rating of 95%, with over half of that rating coming from complaints handling.

I can definitely share with you a lot of best practices in terms of quality customer service. As a front liner of the business, these following things are very important to keep in mind: Empathy, Acknowledgement, Assurance, and Resolution. If these are delivered in a timely manner, we can build a happy, satisfied and strong client base.