Customer Service Expert

Expected Salary:
$600.00/month
Employment Type:
Part Time

Basic Information

Age
23
Gender
Female
Member Since
November, 2021
Education
Bachelors Degree
Experience
3

Top Skills

Travel Planning

Email Management

Writing

Summary

Hi! My name is Quen. I have extensive experience in customer service and I know how crucial part of the business it is. I am an enthusiastic high energy Customer Support Manager with nearly 3 years of experience in the customer service fields.

Constantly in pursuit of perfecting my craft by providing superior Customer Service, my main objective is customer satisfaction. Focused on providing a first-class experience and resolving any queries. Confident communicator, enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty.

Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. I have worked with large and small companies and am well versed with most CS software such as Zendesk, Salesforce and Office.

With my last client whom I worked with for a year I had a customer satisfaction rating of 95%, with over half of that rating coming from complaints handling.

I can definitely share with you a lot of best practices in terms of quality customer service. As a front liner of the business, these following things are very important to keep in mind: Empathy, Acknowledgement, Assurance, and Resolution. If these are delivered in a timely manner, we can build a happy, satisfied and strong client base.

Skill Rating

Admin & Office (Virtual Assistant)

Personal Assistant
Data Entry
Email Management
Event Planner
Project Coordinator
Quality Assurance
Research
Travel Planning
Admin Assistant
Recruitment Assistant
Appointment Setter

Customer Service and Admin Support

Phone Support
Customer Support
Email Support

English Skills

Writing
Speaking

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