Seasoned Customer Service Manager

Expected Salary:
$900.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
39
Gender
Female
Contact Number
Member Since
April, 2019
Education
Bachelors Degree
Experience
15 years

Top Skills

Customer Support

Phone Support

Email Support

Summary

Experienced Customer Service Manager with a demonstrated history of working in BPO, gaming and manufacturing industry. A strong support professional skilled in Customer Support, Coaching & Mentoring, Customer Relationship Management (CRM), Contact Centers, and Employee Management. Proven track record in meeting the KPIs such as CSAT, quality, NPS, AHT and response rate.

Skill Rating

Admin & Office (Virtual Assistant)

Research
Quality Assurance
Project Coordinator
Human Resource Management
Event Planner
Personal Assistant
Recruitment Assistant
Appointment Setter
Admin Assistant
Travel Planning
Transcription
Data Entry
Email Management

Customer Service and Admin Support

Tech Support
Social Media Moderation
Phone Support
Email Support
Customer Support
Content Moderation
Community Forum Moderation

English Skills

Tutoring Teaching
Writing
Translation
Speaking

Graphics and Multimedia

Shirt Design
Logo Design
Recording Audio

Project Management

Other Project Management

Writing

Blogging
Technical Writing
Editing Proofreading

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