Team Lead (Customer Support and Email/Chat Support

Expected Salary:
$750.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
30
Gender
Female
Contact Number
Member Since
April, 2019
Education
Bachelors Degree
Experience
Team Lead, Trainer,Customer and Email/Chat Support

Top Skills

Phone Support

Customer Support

Email Support

Summary

My name is Divine April Villarante, 30 years old from Manila, Philippines. I have been with the BPO industry for over 10 years. 5 years of being a Customer and Technical Service Representative and 5 years being a Team Leader.

I am a self-motivated, and a disciplined soul. I am always keen to up-skill myself by learning new things whenever I get a chance. I have done several projects and been with multiple call centers in the past.

My strengths are my analytical approach, my human touch to the situations, my appreciable communication, and attention to details. I pride myself on my reputation for following through and meeting deadlines. When I commit to doing something, I make sure it gets done, and on time.

What I find extremely attractive in a call center set-up is that the profession is so demanding, everything changes so quickly. Such a dynamic environment yet very exciting, and a little bit stressful, too. However, I can multitask, and deal with pressure.

If you have any specific question, I will be glad to answer that.

Skill Rating

Admin & Office (Virtual Assistant)

Recruitment Assistant
Personal Assistant
Appointment Setter
Travel Planning
Transcription
Quality Assurance
Event Planner
Email Management
Admin Assistant

Customer Service and Admin Support

Content Moderation
Social Media Moderation
Phone Support
Email Support
Customer Support
Community Forum Moderation
Tech Support

English Skills

Writing
Tutoring Teaching
Speaking

Marketing and Sales

Social Media Marketing
Email Marketing

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