I'm a passionate person who gets immense job satisfaction from achieving consistently high results within my role as. I always continually look for ways to improve and move a business forward dynamically, and I will always provide outstanding care and attention to those customers and clients I am responsible for. I am Committed, Disciplined, Initiator, Reliable, Resourceful, Skillful :)
Meet with all new clients to identify and conceptualize campaign strategies Design and organize an optimal campaign inside budget constraints Locate and secure talent and resource before campaign launch Train and groom all resources for optimum efficacy Utilize staff and resources to produce quality content for execution Devise a campaign timeline and schedule Execute campaign effectively, on schedule and on budget Monitor all outlets and resources for campaign impact and progress Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) Collaborate with internal teams to create landing pages and optimize user experience Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points Assist training and webinars
Operations Manager: Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends Recruit, select, train, assign, schedule, coach, counsel and discipline employees Communicate job expectations; planning, monitoring, appraising and reviewing job contributions Plan and review compensation actions; enforcing policies and procedures Recruit, select, train, assign, schedule, coach, counsel and discipline employees Run a safe, injury/accident free workplace Manage relationships with key operations vendors Review and approve all operational invoices and ensure they are submitted for payment Responsible for allocating work-time to call center agents according to the workload (frequency of calls) Oversee the recruitment of required and qualified personnel to fill job openings for call center agents Maintain and enhance call center operations by supervising system performance(s), identifying and providing solution(s) to problems
Project Manager : Manage client relationships strategically based on business and marketing objectives. Execute and perform activities on new client implementations. Develop close relations with clients’ HR teams, senior managers and other key stakeholders. Lead project execution across client and practice teams. Design digital marketing programs and its evaluation strategy. Establish yearly budgets and control expenses to attain revenue goals. Plan and direct delivery of contracted business activities for assigned projects. Guide teams to utilize thought leadership to deliver clients’ business goals in innovative ways.
SEO Specialist : Build systems and best practices to ensure that all content is optimal for SEO. Monitor and analyze SEO statistics such as redirects, click rate, bounce rate, and others. Communicate the performance of process improvements to the Management team. Provide feedback regarding any broken links or other problems through the appropriate channels. Watch popular SEO publications and blogs to stay updated on the latest innovations, tools, and techniques. Prioritize keywords to attract target audience. Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns Track, report, and analyze website analytics and PPC initiatives and campaigns Manage campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies. Optimize copy and landing pages for search engine marketing Perform ongoing keyword discovery, expansion and optimization Research and implement search engine optimization recommendations Research and analyze competitor advertising links Develop and implement link building strategy Work with the development team to ensure SEO best practices are properly implemented on newly developed code Work with editorial and marketing teams to drive SEO in content creation and content programming Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
Project Manager (Content Moderation) : Review of all content shows, movies and articles in different formats) across different online properties and tag based on (working) code frame. Metadata code frames are built based on content nuance tags and therefore deep sensing on content is required. Cross Checking of tagged content and alignment with team/co-taggers and Supervisor Modification, Finalization of content tags Summarization/Tabulation of content(s) tagged for reporting and filing purposes Creating a project schedule, with milestones, due dates and estimates for those materials that are required and other resources, such as team members, which will then be submitted to management for approval. Keep up the morale of team members and build relationships with them to develop a strong working unit and support their impact on the success of a project. Working with team members in the field or on site who have project issues. Helping with the documentation of each phase of the project, as well as making summary reports that will be presented to the organization’s management team.
Customer Service Representative: Handling patients, referral sources, and administrative department inquires Communicating with insurance companies and/or prior authorization requests Entering patient information into a customer information system Ensuring customer satisfaction and assisting them with issues/concerns related to their health Serving as a backup when other employees are out due to absent staff members Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty Becoming educated in qualifications of multiple insurances to ensure clean order intake Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Quality Assurance Analyst: Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes. Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training. Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions. Verifies telemarketing results by measuring skills in the use of scripts, product knowledge, sales and serviceability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of the call. Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.