Detail-oriented Back-office Virtual Assistant

Expected Salary:
$400.00/month
Employment Type:
Freelance
Facebook Connected
Public ID Verified

Basic Information

Age
49
Gender
Female
Contact Number
Member Since
May, 2019
Education
Bachelors Degree
Experience
5

Top Skills

Speaking

Writing

Research

Summary

Expert in researching contact persons for lead generation campaign; data entry experience in using Zoominfo and LinkedIn for lead generation activities; also skillful in handling customer service email responses; has great attention to detail; fast-learner even with little training by the client; has experience in recruitment, real estate, and online shopping industries

EXPERIENCE

Ruvivo San Francisco, California Data Researcher/Lead Generation/Virtual Assistant March 19, 2019 – June 8, 2019

Search for leads on job portals
Collate leads per job title and recentness
Gather contact information on Zoominfo
Post job openings on Indeed
Source for job candidates through LinkedIn Recruiter
Send email campaigns to contacts.
Connect with leads on LinkedIn
Tools used Neverbounce, Google Sheet, Excel, Google Drive

Outsourced Quality Assured Services Alabang, Muntinlupa, Phils. Virtual Back-Office Assistant/Customer Service and Sales Representative for an online store January 8, 2018– July 27, 2018

Promptly answered calls, email and chat inquiries from buyers and suppliers
Telephoned or emailed suppliers for verification of the availability of items before placing an order.
Placed orders to suppliers through email
Prepared and approved quotation requests of customers
Recorded sales to Excel file and updated company database
Obtained tracking numbers from the suppliers and sent them to customers before the end of shift
Followed up on returns, replacements or backorders with the suppliers
Collected or refunded payments through eWay.
Tools used: Thunderbird, Excel, Vicidial, eWay, Dropbox

Outsourced Quality Assured Services Lead Generation Specialist - Data Researcher

Diligently locating information from directory listings, websites, and premium sites
Responsible with finding the contact persons and input them into Excel file
Ensured all mandatory information was captured(company name, company address, phone number, email address, contact person's name, contact’s email and direct phone numbers)
Sourced the basic needed information with the help of ZoomInfo, HubSpot, LinkedIn, Google,  Manta, and other premium web tools
Maintained a database of entries for each industry
Timely submission of daily listings to the supervisor

Continuation: Jennifer Cortez Resume

Outsourced Quality Assured Services Lead Generation Specialist/Data Researcher for Real Estate Australian Client

Find real estate properties that were for sale as per the targeted suburbs in Cordell Connect App
Exported to Excel the real estate properties that were found.
Timely submission of daily listings to the client

Drop-shipper/Online Seller Cavite, Phils. Home-based Self-Employed March 2015 - December 2017

Listed products on Shopee platform
Wrote product descriptions, fulfilled product orders that were on-hand or ordered products from the suppliers for drop shipping
Answered chat inquiries from online customers and suppliers
Updated customers with shipping details

Alta Resources Philippines Ortigas, Pasig, Phils Outbound Sales Support for Blue Cross Blue Shield (Contract) November 3, 2014 – February 15, 2015

Made outbound calls to leads.
Gather or/and verify basic information
Gather information of dependents to be included in the insurance coverage
Change basic information if necessary
Warm transfer to sales agent each interested and qualified prospect
Put disposition after each call

Expert Global Solutions Alabang, Muntinlupa, Phils. Customer Service Representative for Blue Cross Blue Shield November 29, 2013 – May 29, 2014

Provide information on the patient’s eligibility, benefits, and claims status.
Provide specialist and primary doctors fees information
Provide in-network and out-of-network benefits and fees.

EDUCATION

AMA Computer University Thomson Education Direct Project 8, Quezon City Diploma Course in Small Business Computer Science 4th Year Level Correspondence Course Undergraduate June 1987 - April 1992 August 2004 – February 2006

Skill Rating

Admin & Office (Virtual Assistant)

Email Management
Research
Admin Assistant
Data Entry

Customer Service and Admin Support

Email Support
Customer Support

English Skills

Speaking
Tutoring Teaching
Writing

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