Expert in researching contact persons for lead generation campaign; data entry experience in using Zoominfo and LinkedIn for lead generation activities; also skillful in handling customer service email responses; has great attention to detail; fast-learner even with little training by the client; has experience in recruitment, real estate, and online shopping industries
EXPERIENCE
Ruvivo San Francisco, California Data Researcher/Lead Generation/Virtual Assistant March 19, 2019 – June 8, 2019
Search for leads on job portals
Collate leads per job title and recentness
Gather contact information on Zoominfo
Post job openings on Indeed
Source for job candidates through LinkedIn Recruiter
Send email campaigns to contacts.
Connect with leads on LinkedIn
Tools used Neverbounce, Google Sheet, Excel, Google Drive
Outsourced Quality Assured Services Alabang, Muntinlupa, Phils. Virtual Back-Office Assistant/Customer Service and Sales Representative for an online store January 8, 2018– July 27, 2018
Promptly answered calls, email and chat inquiries from buyers and suppliers
Telephoned or emailed suppliers for verification of the availability of items before placing an order.
Placed orders to suppliers through email
Prepared and approved quotation requests of customers
Recorded sales to Excel file and updated company database
Obtained tracking numbers from the suppliers and sent them to customers before the end of shift
Followed up on returns, replacements or backorders with the suppliers
Collected or refunded payments through eWay.
Tools used: Thunderbird, Excel, Vicidial, eWay, Dropbox
Outsourced Quality Assured Services Data Researcher
Diligently locating information from directory listings, websites, and premium sites
Responsible with finding the contact persons and input them into Excel file
Ensured all mandatory information was captured(company name, company address, phone number, email address, contact person's name, contact’s email and direct phone numbers)
Sourced the basic needed information with the help of ZoomInfo, HubSpot, LinkedIn, Google, Manta, and other premium web tools
Maintained a database of entries for each industry
Timely submission of daily listings to the supervisor
Continuation: Jennifer Cortez Resume
Outsourced Quality Assured Services Data Researcher for Real Estate Australian Client
Find real estate properties that were for sale as per the targeted suburbs in Cordell Connect App
Exported to Excel the real estate properties that were found.
Timely submission of daily listings to the client
Drop-shipper/Online Seller Cavite, Phils. Home-based Self-Employed March 2015 - December 2017
Listed products on Shopee platform
Wrote product descriptions, fulfilled product orders that were on-hand or ordered products from the suppliers for drop shipping
Answered chat inquiries from online customers and suppliers
Updated customers with shipping details
Alta Resources Philippines Ortigas, Pasig, Phils Outbound Sales Support for Blue Cross Blue Shield (Contract) November 3, 2014 – February 15, 2015
Made outbound calls to leads.
Gather or/and verify basic information
Gather information of dependents to be included in the insurance coverage
Change basic information if necessary
Warm transfer to sales agent each interested and qualified prospect
Put disposition after each call
Expert Global Solutions Alabang, Muntinlupa, Phils. Customer Service Representative for Blue Cross Blue Shield November 29, 2013 – May 29, 2014
Provide information on the patient’s eligibility, benefits, and claims status.
Provide specialist and primary doctors fees information
Provide in-network and out-of-network benefits and fees.
EDUCATION
AMA Computer University Thomson Education Direct Project 8, Quezon City Diploma Course in Small Business Computer Science 4th Year Level Correspondence Course Undergraduate June 1987 - April 1992 August 2004 – February 2006
