Shopify VA/Social Media Manager/Customer Support

Expected Salary:
$800.00/month
Employment Type:
Freelance
Facebook Connected
Public ID Verified

Basic Information

Age
35
Gender
Female
Contact Number
Member Since
May, 2019
Education
Bachelors Degree
Experience
5 years in BPO and 2 years freelancing

Top Skills

Speaking

Recruitment Assistant

Personal Assistant

Summary

I have been in the BPO industry working for 5 years, mainly for a Telecom Company, and working remotely for 2 years for various online retails stores. My experience working in the e-commerce industry has equipped me with the knowledge required to tackle any customer service-related project including email support, live chat support, social media moderation and phone support.

I am well versed in using Zendesk, Helpscout, Grasshopper, Asana, and even Social media platform such as Facebook and Instagram. I am very confident with my English communication skills as it is my second language.

I can take care of your after sales service by providing not just exceptional but world-class customer support. Because, in any business, Customer Service is a key.

Wait there's more!

I am also a well rounded Virtual Assistant who can do below tasks for you:

Manage a Team of Customer Support Agents Social Media Management (Facebook, Instagram via Hootsuite) Product Research Product Order Fulfillment Product Listing - Importing products from Aliexpress to Shopify (via Oberlo/Dropified App) Email/ Phone support Dispute/refund investigation Web Research and Comparative Analysis Process Documentation Data Entry

If you are thinking about what tools I am familiar with, well here are some of them:

Oberlo Dropified Aliexpress Shopify Google Drive Trello Microsoft Excel/Word Canva

With my help, you can feel secure that you can spend your time on your business without any fear.

Now, let's talk!

Skill Rating

Admin & Office (Virtual Assistant)

Email Management
Recruitment Assistant
Personal Assistant
Appointment Setter
Admin Assistant
Data Entry
Research
Quality Assurance

Customer Service and Admin Support

Social Media Moderation
Phone Support
Email Support
Customer Support

English Skills

Writing
Speaking

Graphics and Multimedia

Graphics Editing

Marketing and Sales

Social Media Marketing
Instagram Marketing

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