I have been in the BPO industry working for 5 years, mainly for a Telecom Company, and working remotely for 2 years for various online retails stores. My experience working in the e-commerce industry has equipped me with the knowledge required to tackle any customer service-related project including email support, live chat support, social media moderation and phone support.
I am well versed in using Zendesk, Helpscout, Grasshopper, Asana, and even Social media platform such as Facebook and Instagram. I am very confident with my English communication skills as it is my second language.
I can take care of your after sales service by providing not just exceptional but world-class customer support. Because, in any business, Customer Service is a key.
Wait there's more!
I am also a well rounded Virtual Assistant who can do below tasks for you:
Manage a Team of Customer Support Agents Social Media Management (Facebook, Instagram via Hootsuite) Product Research Product Order Fulfillment Product Listing - Importing products from Aliexpress to Shopify (via Oberlo/Dropified App) Email/ Phone support Dispute/refund investigation Web Research and Comparative Analysis Process Documentation Data Entry
If you are thinking about what tools I am familiar with, well here are some of them:
Oberlo Dropified Aliexpress Shopify Google Drive Trello Microsoft Excel/Word Canva
With my help, you can feel secure that you can spend your time on your business without any fear.
Now, let's talk!