I worked in a BPO industry for 8 years as Technical Support level 1 (Verizon account), 2 and back-office rep(Broadview Networks Account). As a Technical Support with a strong customer service background, I offer expertise in employee relations, benefits administration, and customer service duties.
I also worked as a Virtual Assistant/PA of our CEO. I monitored the schedule of our dispatchers, checked their schedules or disputes, I encode or put the info of the Patient's billing info for ambulance services or health plans. The system used: RDS, slack, twc, google drive, Gmail, Excel, VPN, and 3cx. Type of clients: Patients, nurses and dispatchers or EMTs.
And I also worked as a Customer Experience representative in an E-commerce company. I used Shopify, Shipstation, Richpanel, Hubstaff, slack, ticket tracker, and ASANA.