I''m currently working as a Virtual Assistant in a BPO company as a VA, I do the task such as the following: Customer Service: Telemarketing - I do inbound and outbound call as well as appointment settings, I pull out customer information, process orders, payment and refund through using Infusion soft CRM. Email Support: Answer emails and tickets from the customer. Data Entry: Transfer customer information from the email to Google spreadsheet/excel, including Word docs, Pdf or Presentation/Slideshow sort and organize. Data/Lead mining/Research: Search people that belong to a Real Estate industry and information. Social Media Management: Promote a business product, event, comment and sharing post on Facebook, Twitter, LinkedIn, and Instagram. Other tasks: Skip Tracing,Transcribing, Editing or creating image quote in Photoshop, and online editor, Convert file to word docs, pdf, powerpoint presentation, Email managing,scheduling post and Locating and mapping.