I have a solid experience and knowledge on call center management for US, Europe, Australia and South Africa account. A combine 6 years of BPO experience in sales, appointment setting, billing, customer service, up selling,technical support, order processing and telemarketing. Proven ability and expertise to deliver projects on time and complete in every detail has earned me a reputation as quality award winning agent. I was awarded as one of the top agents who brings good revenue and I received multiple commendations for customer satisfaction and pass all the metrics/KPI's during my stay. I am always eager and quick to learn new skills as required. Under pressure, I always keep a positive mental attitude to fulfill my tasks.