My expertise are dealing with overseas clients when it comes to business analysis. I have 5 years experience in the BPO industry handling technical, CS in travel and Technological platforms, Billings and Sales. Above excellent rating being a Team Development Leader. Our tools are based on Zendesk, Amadeus, Navigator etc. Proficient in using Microsoft office tools such as Excel, word and PowerPoint. I can analyze and present data and can work with minimum supervision. I've also been on top of our business as a team leader and has always been consistent. I also develop individual talents in customer service in ways of coaching and SMART action planning. I definitely understand business needs and client demands and I always make sure that this standards are meet before deadline.