Expected Salary:
Employment Type:
Facebook Connected
Public ID Verified

Basic Information

Contact Number
Member Since
July, 2019
Bachelors Degree
6 years

Top Skills

Personal Assistant

Email Management

Data Entry


VIRTUAL ASSISTANT SEPTEMBER 2013–PRESENT  Transaction Coordination • Keep transaction related filing/ document management system for electronic paper documents • Electronically File, send and track variety of business documents • Creating basic reports, Deliverables / Team Numbers • Coordinate with Title Company and Lender from contract to Close.  Email management-  Database Management- Inputting and maintaining CRM  Data Entry- Inputting data in company transaction tracking system Assuring all info are up to date  Online Marketing – Manage listings on Brokers websites [ Zillow/ ]  Social Media Management- Set up, manage Social media accounts [ Facebook, YouTube, Twitter, LinkedIn  Marketing- Flier Creation, Vtour Creation [ Eedge / Movie Maker ]  Listing Management- Creating Listing documents, Inputting listings in MLS

SEARS PARTS DIRECT LIVE CHAT SUPPORT December 2012–June 2013  Respond to customer inquiries via live chat at the customer’s request in a sales conversation.  Process orders  Track delivery status  Process returns

SITEL PHILS CUSTOMER SERVICE REPRESENTATIVE/ SME November 2010–December 2012  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot  Addressing Account/ Billing concerns  Respond to general product inquiries  Resolution Specialist- Taking manager/ escalated Calls  Cross trained and provided back up for other customer service representatives when needed  Accrediting new representatives before endorsing them to the production floor

OSRP LLC CUSTOMER SERVICE REPRESENTATIVE June 2008–August 2008  Back office reporting  Assisted customers with product complaints  Process order/ Track Delivery/ Process returns and replacements

Skill Rating

Admin & Office (Virtual Assistant)

Personal Assistant
Email Management
Data Entry
Admin Assistant

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