Hello! Thank you for checking on my profile. Just a short intro about myself.
I have more than 10 years of work experience and have in-depth knowledge about providing great customer service, technical support, chat and email support from different locations and US, Australia and Philippines. I have an experience processing Customer Order, Replacement, Refund, Cancellation, and Troubleshooting, Appointment Setting, Admin Tasks, Digital Marketing, etc.
I can quickly calm irate customers and in every case, I assess their needs and know how I can address their concerns most effectively. I am good at understanding the psyche of each customers to identify how to make a sale and convince them to buy the product. The vast majority of my customers have walked away feeling content. More importantly, they have returned to do business again for my client's company and businesses.
I have experience using different customer service tools such as Zendesk and other CRM platforms. Delivering high quality, responsive service is vital in this role and that is exactly what I will deliver if you hire me.
I'm familiar with Google Docs; Excel; Work; Powerpoint; Google Calendar; Hangouts and Skype for my daily administrative tasks. I can edit and create videos using Canva; Viva Videos and other media apps. I am very willing to be trained and travel if needed.
Tools I've used from my previous jobs are: Bitrix24 Zoho CRM HubSpot Zendesk LionDesk Slack OneBox Zapier Jive Asana DropBox Har Rentlix LionDesk
I am looking forward to have a lasting work relationship with my executive/client like you and sign up for an on-going projects.