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Hi! 👋 My friends call me Mary! 😊 I am a Professional Virtual Admin / Customer Support and a Rock star Sales Lead Generator/Appointment Setter/ Social Media Manager
I have more than 10 years of work experience and have in-depth knowledge about providing extensive Virtual Assistance to all my clients from different locations and US, Australia and Philippines.
I have a solid experience as Virtual Personal Assistant/General Admin or for Customer Service in General. I've experienced processing Appointments, All Admin Tasks, Online Digital Marketing, Banner Creation, Sales Marketing (Phone, Mail or Emails. Also processing Payments, Replacement, Ticketing, Refund, Cancellation, Troubleshooting, Handling escalated Calls and all other related tasks.
I can quickly calm irate customers and in every case, I assess their needs and know how I can address their concerns most effectively. I am good at understanding the psyche of each customers to identify how to make a sale and convince them to buy the product. The vast majority of my customers have walked away feeling content. More importantly, they have returned to do business again for my client's company and businesses.
I'm familiar with Google Docs; Excel; Work; Powerpoint; Google Calendar; and other communication apps that I can use for my daily administrative tasks. I can edit and create videos using Canva; Viva Videos and other media apps. I am very willing to be trained and travel if needed.
Tools I've used from my previous jobs are:
Dialler: XenCall / Jive / RingCentral / Hubstaff / WheniWork CRMs: Bitrix24/ ZOHO/ /Zendesk / HubSpot / MLS Others: DropBox / Google Docs / Har /Rentlix /
I am looking forward to have a lasting work relationship with my client like you and sign up for an on-going projects.