 Experience as a virtual admin assistant  Experience working in banking industry/Financial Services  Call center experience  Knowledge in relevant bank, Federal Regulations, Mastercard/Visa regulations and internal procedures  High quality customer service  Skilled in browser troubleshooting & basic computer troubleshooting skills  Strong verbal and written communication skills  Ability to identify and resolve complex problems with minimal guidance  Solid problem-solving and decision-making skills  Proficient computer skills, especially Microsoft Office applications, Google Sheets, CRM systems, & social media