1 Ability to work in a team to implement the underlying processes supporting IT service management, such as configuration management & incident & problem management. 2 Competent in conducting network vulnerability assessment for all network devices / appliance and in performing network / WAN performance troubleshooting and tuning. 3 In-depth knowledge of Cisco equipment, networking & security capacities & familiar with data center operations. 4 Knowledge in hardware parts replacement and equipment set up. 5 Comprehensive knowledge of operating systems and office productivity software (Preferred: Microsoft Windows & Basic on MAC, Microsoft Office). 6 Ability to make graphic design work on Adobe Photoshop. 7 Basic knowledge of programming course. 8 Demonstrated initiative with a strong sense of urgency and purpose. 9 Proven ability to operate in high pressure situations while successfully handling multiple priorities and projects simultaneously in a timely manner. 10 Ability to work independently in a dynamic environment. 11 With strong analytical skills and possess a demonstrated problem solving ability.