Customer Service Manager

Expected Salary:
$800.00/month
Employment Type:
Full Time
Public ID Verified

Basic Information

Age
Not Specified
Gender
Male
Contact Number
Member Since
August, 2019
Education
Bachelors Degree
Experience
10

Top Skills

Email Management

Data Entry

Research

Summary

Until recently, I was employed through BlackBerry for about 4 years and in that time I was promoted from Consultant to Subject Matter Expert and now as an Operations Manager.

My teams performance over my tenure as an Operatios Manager was above the prescribed target by both the client, BlackBerry as well as program management. We successfully achieved and exceeded the less than 6% shrinkage and less than 5% absenteeism targets with a recorded 2.85% and 0% Shrinkage and Absenteeism numbers in a 3-month period. Further to this, my team also averaged 82% on Customer Satisfaction Survey returns exceeding the goal set by the client by 2% over the last 2 months.

I lead by example with my team and make sure I arrive 30-45 minutes early for the shift and make sure everyone is present or on their way to the office with 15 minutes time to spare for them to begin their day.

I am available immediately, to start a new career with your organization and I am available at your most convenient time for an interview. You can reach me via mobile at +1 778-847-7620 or email

Looking forward to hearing from you soon.

Skill Rating

Admin & Office (Virtual Assistant)

Recruitment Assistant
Personal Assistant
Appointment Setter
Travel Planning
Transcription
Research
Quality Assurance
Project Coordinator
Email Management
Data Entry
Admin Assistant

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