Customer Service Specialist / Virtual Assistant

Expected Salary:
$600.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
26
Gender
Female
Contact Number
Member Since
August, 2019
Education
Associates Degree
Experience
5 years of experience in the industry of BPO

Top Skills

Appointment Setter

Phone Support

Email Support

Summary

I have 5 years of experience in the fields of Customer service and an expert in handling both inbound and outbound calls as well as email support.

I worked for Haband USA, a catalog-based company for over a year. I was then part of the Sales Team, I do handle product inquiries, pre-selling, and order entry. But later on, I was transferred to the Customer Service Team.

I also worked for Edisons and Mytopia, two of the top sellers on eBay Australia for over 2 years as a Case Manager. As a Case Manager, I ensure that all Defect cases lodged by consumers such as Return, Track, and PayPal Cases are being handled and solved within the given deadline.

I joined two different Telemarketing companies for 2 years. I was a telemarketer providing excellent services to Asia-Pacific based clients. My main task is to generate leads, set an appointment, email management, cold calling, and ad-hoc tasks.

I am fully proficient in basic computer applications. I work with integrity and I have a strong work ethic. I possess the quality of being a hardworking, diligent and quick learner.

I am available for both short and long term projects.

Specialization:

  • Phone Calls
  • Email Support
  • eBay Store Management
  • Amazon FBA Product Research
  • Data Collection / Data Entry
  • Appointment Setting / Lead Generation
  • Order Entry
  • Data Entry

Skill Rating

Admin & Office (Virtual Assistant)

Personal Assistant
Appointment Setter
Transcription
Email Management
Data Entry
Admin Assistant

Customer Service and Admin Support

Customer Support
Email Support
Phone Support

English Skills

Speaking
Tutoring Teaching
Writing
Translation

Marketing and Sales

Sales Representative
Email Marketing
Lead Generation

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