Airbnb Case Manager. Supervisor for 2 years. I have extensive knowledge in handling transactions for short stay rentals (Office and residentials) across all platforms such as Airbnb, Expedia, Homeaway, VRBO, and Trip advisor.
Currently a Home-based lead for 2 years now handling a pool of high caliber agents (Previous Airbnb Case Managers). Able to build a team to help Property managers | Listing owners establish and manage their business. I manage Calendar and listings. I can provide inputs to boost performance as a host. I have experience in pricing optimization. Expert in handling cases on issues such as Check-in and check-out, Reservation queries, ongoing reservations, payments and payout issues, Resolution cases, cleaning and maintenance concerns. I am knowledgable on policies and procedures with the best resolution to benefit host and owners and most importantly protect their interest.