I am employed for 12 years. I am currently connected to a BPO company and been with the company for 8 years. Here are the summary of skills and work ethics that I have learned from my experiences. Good communicator Excellent in using Microsoft Application Keen into Details I coach my agents and managed their performance Good in reading performance trend. Good in writing Above 60 words per minute typing speed Here is the Attitude that I have possessed over the years Resilient Dependable / reliable / consistent flexible / adaptable Confident Resourceful Organized Trustworthy/honest Professional Approachable Problem solver Self-motivated Proactive