I am a new freelancer but I am proficient and focus on every task have been working in the outsourcing company for several years and have handled several projects such as e-commerce and health care,marketing research. I am always interested in training . I have been joining and studying several online groups to gain more knowledge,tools and skills to use to future most strongest skills is customer in the BPO industry gained my self-confidence especially when dealing with customers over the phone.
Product Support Representative -Handling inbound calls for satellite radio .Activate and upgrade subscription,Answering queries about packages offered
Team Manager for Marketplace -Managed team for e-commerce sure that they are following proper guidelines and address customer issues accordingly. Check agents current KPI. Give proper coaching to identify individuals weakness.
Back Office Support -Entering data and updating patience sure that prescription are properly sent to the right patient. Sales Representative/Lead Generation -Gather information for food and wine importers worldwide. Marketing Researcher -Outbound surveys about products and services they subscribe and purchased. Inbound Sales -Order processing for e-commerce projects (catalog)