I am a new freelancer but I am proficient and focus on every task I have been working in the outsourcing company for several years and have handled several projects such as e-commerce and health care, marketing research. I am always interested in training. I have been joining and studying several online groups to gain more knowledge, tools, and skills to use to my future strongest skills is a customer in the BPO industry gained my self-confidence especially when dealing with customers over the phone.
Team Manager for Online Marketplace -Managed the team to make sure that they are following proper guidelines and address customer issues accordingly. Check the agent's current KPI. Give proper coaching to identify individuals' weaknesses. Provide client updates.
Back Office Support for health care of the largest pharmacy benefit organization United States. -Entering data and updating patience sure that prescription is properly sent to the right patient. Sales Representative/Lead Generation -Gather information for food and wine importers worldwide.
Product Support Representative for an online broadcasting company that provides satellite radio and online radio services -Handling inbound calls for satellite radio. Activate and upgrade subscription, Answering queries about packages offered
Marketing Researcher (survey campaign) -Outbound surveys about products and services they subscribe and purchased.
Inbound Sales/Customer Support -Order processing for market place projects (catalog) and infomercial campaign -update customers information -answer customers inquiries -