I have 8 years experience as a call center agent doing Collections task, customer service and portfolio management. Through my work experience I gained the following skills: -Portfolio management -Generate debt reports for external and internal stakeholders. -Payment collections and allocations -Email management. -Reconciliation of accounts and fixes misallocated payments. -Generate reports with customer’s monthly bills and payments for Finance and senior management -Coordinate with Accounts Payable, Account Managers, Service Managers, Billing and Disputes Team and Legal Team for customer’s complex issues.