Virtual Assistance / IT Technical Support

Expected Salary:
$700.00/month
Employment Type:
Full Time
Facebook Connected

Basic Information

Age
Not Specified
Gender
Female
Contact Number
Member Since
September, 2019
Education
High School Diploma
Experience
8 years, IT Helpdesk Analyst, Technical Support

Top Skills

Tech Support

Telemarketing

Data Entry

Summary

I been working in the BPO industry for more than 8 years now. I been to different accounts, companies and different Support. My first 2 years I been with Outbound Sales Support. Then in June 2012, O decided to shift Support to Customer Service, I started working with Sutherland Philippines for 4years. In my first 2 years O was with Microsoft Customer Service but even that time I am already doing troubleshooting since that is part of oir task, than my last two 2 years I was transfer to Microsoft Techinical Support, we used to do multitasking, problem solving, troubleshooting and we also do search for our own resolutions. After working there I transfer to CGI Philippines for 2 years and 8 months, I work there us an IT Helpdesk Analyst. Our responsibility was to provide assistance to the user's or all members of the company with their passwords, account issue, application launching issue, Citrix xenapp/vdi launching issue and we also do troubleshooting and problem solving.

I would say that I am a team player but I can work individual as needed by the Client, I am reliable and resourceful. I am willing to learn new things and fast learner.

Skill Rating

Admin & Office (Virtual Assistant)

Event Planner
Human Resource Management
Quality Assurance
Research
Transcription
Project Coordinator
Travel Planning
Data Entry
Personal Assistant
Recruitment Assistant
Admin Assistant
Email Management
Appointment Setter

Customer Service and Admin Support

Social Media Moderation
Tech Support
Phone Support
Email Support
Customer Support
Content Moderation
Community Forum Moderation

English Skills

Translation
Tutoring Teaching
Writing
Speaking

Finance and Management (Virtual Accountants)

Investment Researching
Bookkeeping
Accounting
Financial Analysis
Financial Forecasting
Financial Management
Inventory Management
Payroll
Strategic Planning
Tax Preparation
Quickbooks
Xero
Business Plans

Marketing and Sales

Telemarketing
Video Marketing
Classified Ads Marketing
Affiliate Marketing
SEO
Social Media Marketing
Twitter Marketing
YouTube Marketing
Craigslist Marketing
Instagram Marketing
LinkedIn Marketing
Facebook Marketing
SEM
Sales Representative
Mobile Marketing
Lead Generation
Email Marketing
Direct Mail Marketing

Professional Services

Real Estate Services
Architectural and Engineering Services
Legal Services
Medical Services

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