Virtual Assistant

Expected Salary:
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Contact Number
Member Since
September, 2019
Bachelors Degree
3 years

Top Skills

Tech Support

Email Support

Recruitment Assistant


My name is Jerald Cunanan, I live in Pandacaqui Mexico, Pampanga. I am 26 years old. I am a gradute of Bs. information Technology for 4 years. I've been in a BPO company for a total of 1 year and 4 months. I worked as an Email support for an online shopping campaign at TaskUs Inc. We are solving tickets such as Refund request, damaged package, tracking information, providing information about the latest promotions, providing a detailed information to the customer by email.

I also worked as a Chat support to our client which is the Balsam Hill, we do troubleshooting the Christmas trees, creating a case task and assigning to the right department, creating a request for replacement and providing accurate details of the package. As much as possible we provide the first contact resolution.

I also worked as a Data Analyst at GFl Systems Clark. We are collecting informations from their websites like email address of the owner, contact details, legal representative, corporate secretary and the owners complete name. After that, we transfer the collected informations to the Telemarketing Department to contact them for product proposal. For searching various informations from the internet we use open source information, such as social media, Whois, moniker, godaddy and so on.

I worked for 1 year and 11 months at Puregold Price Club Inc. As a Technical Support Staff. I am the one who provide and implement protocol for my branch and do the networking and administering the system, updating the price of the POS ( Point of Sales), price verifier, weighing scale, and the maintaining the database upto date. I also assisting the back end concern, customers concern and the front end issues.

Skill Rating

Admin & Office (Virtual Assistant)

Event Planner
Project Coordinator
Quality Assurance
Travel Planning
Recruitment Assistant
Personal Assistant
Appointment Setter
Admin Assistant
Data Entry
Email Management
Human Resource Management


Google AdWords
Facebook Ads
Bing Ads
Amazon Product Ads
Media Buys

Customer Service and Admin Support

Email Support
Customer Support
Content Moderation
Community Forum Moderation
Tech Support
Social Media Moderation
Phone Support

English Skills

Tutoring Teaching

Finance and Management (Virtual Accountants)

Tax Preparation
Inventory Management
Financial Management
Financial Forecasting
Business Plans
Investment Researching

Software Development / Programming

Desktop Applications




Creative Writing
Editing Proofreading
Technical Writing
Web Content Writing
Ghost Writing

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