My name is Jerald Cunanan, I live in Pandacaqui Mexico, Pampanga. I am 26 years old. I am a gradute of Bs. information Technology for 4 years. I've been in a BPO company for a total of 1 year and 4 months. I worked as an Email support for an online shopping campaign at TaskUs Inc. We are solving tickets such as Refund request, damaged package, tracking information, providing information about the latest promotions, providing a detailed information to the customer by email.
I also worked as a Chat support to our client which is the Balsam Hill, we do troubleshooting the Christmas trees, creating a case task and assigning to the right department, creating a request for replacement and providing accurate details of the package. As much as possible we provide the first contact resolution.
I also worked as a Data Analyst at GFl Systems Clark. We are collecting informations from their websites like email address of the owner, contact details, legal representative, corporate secretary and the owners complete name. After that, we transfer the collected informations to the Telemarketing Department to contact them for product proposal. For searching various informations from the internet we use open source information, such as social media, Whois, moniker, godaddy and so on.
I worked for 1 year and 11 months at Puregold Price Club Inc. As a Technical Support Staff. I am the one who provide and implement protocol for my branch and do the networking and administering the system, updating the price of the POS ( Point of Sales), price verifier, weighing scale, and the maintaining the database upto date. I also assisting the back end concern, customers concern and the front end issues.