A Professional Customer Service Representative. A client-focused, innovative individual, eager and willing to learn new skills and take on challenges for both career and personal growth. With more than 13 years of experience working in diverse areas of Customer Service, Sales and Marketing, Banking and Finance, Business Development and Administration Industries. Gained extensive understanding and expertise in Communication and Customer Service that creates valuable content on numerous platforms and department.
• Proficient in Customer Service • Broad experience in verbal/interpersonal cross-cultured communication • General knowledge in Banking Protocols and Procedures • Consumer Banking/Finance/Insurance/loan and payment plan process. • Knowledge in Administrative/Clerical work, Business Development • Adept in Relationship Management, Sales and Compliance • Fraud/Dispute process
STRENGTHS AND ABILITIES • Professionalism • Collaboration and Teamwork • Adaptability and Patience • Critical thinking • Resilience • Problem-solving / decision-making • Empathy • Hospitality • Leadership • Professionalism / work ethic • Time Management • Attention to detail • Integrity and Commitment