I have 8 years of experience in customer service and supervisor. I oversee the operations for staff management, creating a process for customer service, providing training and development. I am an experienced Virtual Assistant, Customer Service Associate, Dropshipper and Social Media Customer Service both Facebook and IG. I provide consistently and result-driven for customer satisfaction and deliver KPI Goals. I have built and setup process for customer service from macros to create a process for your CS needs.
I am experienced in Shopify and Dropshipper. I have worked as a product uploader/researcher and for order fulfillment purposes. I provide tracking numbers via GlobalCainiao, AfterShip, and 17track. I also forward order information to the assigned supplier or message the AliExpress Store. I also handled Stripe and PayPal disputes. I managed the refunds and order management in Shopify. I am familiar with Oberlo, Nimble and Dropified.
I have worked both office and freelancing work for the following: Assurant BPO Solutions, Convergys, TaskUs, (Dating Website), Folsom & Co (Women's Clothing), Malibu Coastal (Women's Clothing), EvryMen (Clothing), Jean-Paul Jacques / Laurent (Jewelry), Holibae Shop (All Round Store) and other e-commerce stores.