Email Support Specialist | Virtual Assistant

Expected Salary:
$500.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
30
Gender
Female
Contact Number
Member Since
September, 2019
Education
Bachelors Degree
Experience
8 years in customer service & 2 years as a VA

Top Skills

Social Media Moderation

Email Support

Customer Support

Summary

I have 8 years of experience in customer service and supervisor. I oversee the operations for staff management, creating a process for customer service, providing training and development. I am an experienced Virtual Assistant, Customer Service Associate, Dropshipper and Social Media Customer Service both Facebook and IG. I provide consistently and result-driven for customer satisfaction and deliver KPI Goals. I have built and setup process for customer service from macros to create a process for your CS needs.

I am experienced in Shopify and Dropshipper. I have worked as a product uploader/researcher and for order fulfillment purposes. I provide tracking numbers via GlobalCainiao, AfterShip, and 17track. I also forward order information to the assigned supplier or message the AliExpress Store. I also handled Stripe and PayPal disputes. I managed the refunds and order management in Shopify. I am familiar with Oberlo, Nimble and Dropified.

I have worked both office and freelancing work for the following: Assurant BPO Solutions, Convergys, TaskUs, (Dating Website), Folsom & Co (Women's Clothing), Malibu Coastal (Women's Clothing), EvryMen (Clothing), Jean-Paul Jacques / Laurent (Jewelry), Holibae Shop (All Round Store) and other e-commerce stores.

Skill Rating

Admin & Office (Virtual Assistant)

Personal Assistant
Data Entry
Admin Assistant

Customer Service and Admin Support

Social Media Moderation
Email Support
Community Forum Moderation
Customer Support
Content Moderation

English Skills

Writing
Speaking

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