Hi my name is marvin diaz and ive been in the call center industry for 8 years. Ive handled magazine account on my first company which is Spark marketing and research We conduct surveys for a free subscription of a magazine if our customer will be qualified base on their answers they will get a one year free subscription of our magazine. Ive also handled telco account sprint to be more specific that was in afni. I was a collection specialist and assigned on the billing department. We collect payments from the customer. And recently i worked for concentrix and assigned on a travel sales account. We provide tour activities for the customer and also doing some refunds if the local tour operator cancel the tour for some reason.