Virtual Assistant

Expected Salary:
$700.00/month
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Age
39
Gender
Male
Contact Number
Member Since
October, 2019
Education
Associates Degree
Experience
16 Years

Top Skills

Medical Services

Customer Support

Phone Support

Summary

March 2019 – September 2019 COGNIZANT TECHNOLOGY SOLUTIONS INC Senior Process Specialist

Rocket Station [September 2018-March 2019]
(Renter’s Warehouse) [April 2018 - December 2018] ● Process Maintenance Request for property Repairs ● In bound and Out Bound call handling for follow-up and updating property information. ● Vendor Coordination / Scheduling ● Email Campaigns

Reiva [March 2018 - September 2018]
● Trained on Podio CRM ● Valuation of Comps with or without the MLS ● Skip Tracing ● Social Media sites such as Craigslist, Facebook, Twitter, LinkedIn ● Email Campaigns ● Training of Real Estate essentials for Investors. ● Proficient in handling objections for seller lead calls, determining between a warm or cold lead.

September 20, 2016 – August 21, 2017 [Cardinal Health International]

● Attend to general inbound enquiries, requests and feedbacks received from Doctors or Providers and hospital administration staff via the Hotline and e-mails. ● To maintain Contact Centre database accuracy through timely updates of calls records.

April 07, 2006-September 19, 2016 [EGS Global Solutions]

Team Leader Assistant ● Assist team lead in supervising agents on managing and adhering to account's directives, policies, and procedures. Monitor queue activities to ensure achievement of Service Level Metrics. ● Assist a team of call center agents in accomplishment of goals through positive constructive feedback, walking the floor to answer product specific questions.

Claims Adjustment and Escalation Agent

● Take in supervisor calls from level 1 agent. ● Identify customer’s claims that need further review or initiate adjustment for claims that needed payment. ● Attend to general inbound enquiries, requests and feedbacks received from Doctors or Providers and hospital administration staff via the Hotline and e-mails. ● To maintain Contact Centre database accuracy through timely updates of calls records. ● To provide assistance and guidance to junior and new recruits. ● Administer feedback from Providers and ensure proactive action is taken to enhance positive customer experience. ● Maintain positive customer relationship through providing prompt, polite and proactive service at all times. ● And responsible for customer education on process in reference to their claims payment and/or denial. ● Ensure enquiries are handled in accordance to the Contact Centre processes & procedures

Special Tasks

● Updates and cascades current and month-to-date team statistics and metrics to member of the team and Team Lead/s. ● Ensure phone hours, schedule and break adherence are synchronize with one another for all team members. ● Enter exceptions for coaching or planned meetings and log outs on employee’s daily schedule when necessary.

● Real Estates principles ● REO Principles and Practices ● Proficient in computer Software Systems ● Phone and Email Handling ● Capable of working under time pressure ● Able to read, write and verbally communicate in English ● Experience with the following Real Estate skills: - CRM Systems: Podio, Infusionsoft, Salesforce, Pipedrive, Zoho - Leads Sourcing (Real Estate Agent and For Sale by Owner) - Skip Tracing

Skill Rating

Admin & Office (Virtual Assistant)

Recruitment Assistant
Personal Assistant
Appointment Setter
Travel Planning
Transcription
Research
Quality Assurance
Project Coordinator
Human Resource Management
Event Planner
Email Management
Data Entry
Admin Assistant

Advertising

Facebook Ads

Customer Service and Admin Support

Phone Support
Email Support
Customer Support
Social Media Moderation

English Skills

Tutoring Teaching
Speaking
Writing
Translation

Professional Services

Medical Services
Real Estate Services

Writing

Blogging

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