Career Objective To obtain a position that will enable me to use my strong organizational and marketing skills, educational background, and ability to work well with people.
Age: 30 years old Birth date: August 30, 1988 Birth place: Cebu City Religion: Roman Catholic Nationality: Filipino
Educational Background College School : University of San Jose Recoletos Degree : Bachelor of Science in Business Admnistration Address :Corner P. Lopez and Magallanes Streets Cebu City , Philippines 6000 Graduated : March 2012
Secondary : Saint Alphonsus Catholic School Adress :BM Dimataga Street Graduated : 2005
Elementary : Saint Alphonsus Catholic School Address :BM Dimataga Street Graduated :2001
Special skills • Has the ability to handle stress and make hard decisions • Has competitive spirit • Highly organized, systematic and proactive • Has excellent leadership and management skills • Has excellent oral and written communication skills • Possesses sense of urgency and entrepreneurial spirit to maximize business grow
• Seminar on Stock Corporation (July 2011)
• Life Balance (March 2011)
• Corporate Governance (Februrary 2011) • Business Ethics and Work Ethics (January 2011)
• Corporate Image (January 2011) • Labor Laws and Mandated Benefits (December 2010) Work Experience
Company: VA Platinum Department: BPO Position: Appointment Setter for Money Research/ Junior Credit Consultant for ANSA Finance Address: 14th floor ACC Tower, Cebu Business Park, Cebu City Date: Money Research (June 2018 – August 2018) ANSA Finance (August 2018 – December 2018) Web Development (January 2019 – March 2019) Task/Duties: Check for possible qualified leads if they are eligible for a loan (personal/home loan), emailing supporting document request for pay slips, loan statements, and trained to do credit check via Equifax and can assess bank statements for serviceability.
Tools Used: o Money Research (CRM) o ANSA Finance (CRM) o Microsoft Outlook o Money Research LVR Calculator o Serviceability Calculator o Secured and Unsecured Loan Calculator o Google Drive o Equifax
Company: Delonix Marketing Inc Department: BPO Position: Virtual Assisant/Lead Dispatch Address 3rd floor Mango Sqaure Bldg. Gen, General Maxilom Ave, Cebu City, Cebu Date: May 8, 2017- March 2, 2018 Task/Duties: Ensure assigned tasks are completed within the specific timeframe and with a minimum number of errors or omissions. Email clients for supporting documents that are needed.
Company: Telstra powered by Teletech Department: BPO Position: Sales Consultant Address: eBloc Tower 2 (Cebu Park), Cebu City Date: February 09, 2016 – March 24, 2017 Task/Duties: Provide end to end customers service to Telstra costumers, proactively identify what the customer is lacking on their service, provide needs to the customer and offering personalized solutions across the entire range of Telstra products.
Company: Manulife Business Processing Services Department: BPO Position: Customer Service Representative/Sales Consultant Address: Mactan Circumferential Road, Lapu-Lapu City, 6015 Date: August 17, 2015 – February 06, 2016 Task/Duties: Resolve or negotiate solutions to participate issues directly or by consulting with appropriate resources, follow-up customers calls when necessary
Company: Teleperformance Department: BPO Position: Sales Consultant Address: Teleperformance, Inez Villa St, Apas, Cebu City, 6000 Cebu Date: January 19, 2015 – July 17, 2015 Task/Duties: Documents interaction by leaving notes and assigning tickets to the correct group, maintains quality service by following organization standards.
Position: Data Analyst
Address: eBloc Tower 2 (Cebu Park), Cebu City
Date: June 13, 2012 – August 1, 2014
Task/Duties: Encoding Responsible for end to end enrollment processing, Handles issue
resolution to ensure department and customer needs are met and Assist with special projects as needed
Company: Security in Exchange Commission Department: Records Position: Intern Address: SEC Bldg., Englis V. Rama Ave., Cebu City Date: June 2011- September 2011 Contact No.: (032) 253-6987, 253-7221, 253-5337 Task/duties: Encoding, Filling and Monitoring a certain company