Virtual Assistant/Customer Service/Sales Rep

Expected Salary:
Employment Type:
Full Time
Facebook Connected
Public ID Verified

Basic Information

Contact Number
Member Since
October, 2019
Bachelors Degree

Top Skills

Personal Assistant

Email Management

Appointment Setter


Career Objective To obtain a position that will enable me to use my strong organizational and marketing skills, educational background, and ability to work well with people.

Personal Background

Age: 30 years old Birth date: August 30, 1988 Birth place: Cebu City Religion: Roman Catholic Nationality: Filipino

Educational Background College School : University of San Jose Recoletos Degree : Bachelor of Science in Business Admnistration Address :Corner P. Lopez and Magallanes Streets Cebu City , Philippines 6000 Graduated : March 2012

Secondary : Saint Alphonsus Catholic School Adress :BM Dimataga Street Graduated : 2005

Elementary : Saint Alphonsus Catholic School Address :BM Dimataga Street Graduated :2001

Special skills • Has the ability to handle stress and make hard decisions • Has competitive spirit • Highly organized, systematic and proactive • Has excellent leadership and management skills • Has excellent oral and written communication skills • Possesses sense of urgency and entrepreneurial spirit to maximize business grow

Seminars attended • Seminar on Stock Corporation (July 2011) • Life Balance (March 2011)
• Corporate Governance (Februrary 2011) • Business Ethics and Work Ethics (January 2011)
• Corporate Image (January 2011) • Labor Laws and Mandated Benefits (December 2010) Work Experience

​Company: VA Platinum ​Department: BPO Position: Appointment Setter for Money Research/ Junior Credit Consultant for ANSA Finance Address: 14th floor ACC Tower, Cebu Business Park, Cebu City Date: Money Research (June 2018 – August 2018) ANSA Finance (August 2018 – December 2018) Web Development (January 2019 – March 2019) Task/Duties: Check for possible qualified leads if they are eligible for a loan (personal/home loan), emailing supporting document request for pay slips, loan statements, and trained to do credit check via Equifax and can assess bank statements for serviceability.

Tools Used: o Money Research (CRM) o ANSA Finance (CRM) o Microsoft Outlook o Money Research LVR Calculator o Serviceability Calculator o Secured and Unsecured Loan Calculator o Google Drive o Equifax

Company: Delonix Marketing Inc ​Department: BPO ​Position: Virtual Assisant/Lead Dispatch ​Address 3rd floor Mango Sqaure Bldg. Gen, General Maxilom Ave, Cebu City, Cebu​ Date: May 8, 2017- March 2, 2018 Task/Duties: Ensure assigned tasks are completed within the specific timeframe and with a minimum number of errors or omissions. Email clients for supporting documents that are needed.

Company: Telstra powered by Teletech Department: BPO Position: Sales Consultant ​Address: eBloc Tower 2 (Cebu Park), Cebu City ​Date: February 09, 2016 – March 24, 2017 ​Task/Duties: Provide end to end customers service to Telstra costumers, proactively ​identify what the customer is lacking on their service, provide needs to the customer and ​​offering personalized solutions across the entire range of Telstra products.

Company: Manulife Business Processing Services Department: BPO Position: Customer Service Representative/Sales Consultant ​Address: Mactan Circumferential Road, Lapu-Lapu City, 6015 ​Date: August 17, 2015 – February 06, 2016 ​Task/Duties: Resolve or negotiate solutions to participate issues directly or by consulting ​​with appropriate resources, follow-up customers calls when necessary

Company: Teleperformance Department: BPO Position: Sales Consultant ​Address: Teleperformance, Inez Villa St, Apas, Cebu City, 6000 Cebu ​Date: January 19, 2015 – July 17, 2015 ​Task/Duties: Documents interaction by leaving notes and assigning tickets to the correct ​​group, maintains quality service by following organization standards.

Company: Accenture Department: BPO Position: Data Analyst ​Address: eBloc Tower 2 (Cebu Park), Cebu City ​Date: June 13, 2012 – August 1, 2014 ​Task/Duties: Encoding Responsible for end to end enrollment processing, Handles issue
​resolution to ensure department and customer needs are met and Assist with special ​projects as needed

Company: Security in Exchange Commission Department: Records Position: Intern Address: SEC Bldg., Englis V. Rama Ave., Cebu City Date: June 2011- September 2011 Contact No.: (032) 253-6987, 253-7221, 253-5337 Task/duties: Encoding, Filling and Monitoring a certain company​

Skill Rating

Admin & Office (Virtual Assistant)

Admin Assistant
Data Entry
Email Management
Event Planner
Recruitment Assistant
Appointment Setter
Personal Assistant
Human Resource Management
Project Coordinator
Quality Assurance
Travel Planning


Amazon Product Ads
Bing Ads
Facebook Ads
Media Buys
Google AdWords

Customer Service and Admin Support

Community Forum Moderation
Phone Support
Email Support
Customer Support
Content Moderation
Tech Support
Social Media Moderation

English Skills

Tutoring Teaching

Finance and Management (Virtual Accountants)

Strategic Planning
Investment Researching
Tax Preparation
Inventory Management
Financial Management
Financial Forecasting
Financial Analysis
Business Plans

Graphics and Multimedia

Web page Design
3D Modeling
Animation Specialist
Podcast Editor (Audio Editor)
Print Design
Recording Audio
Shirt Design
User Interface Design
Graphics Editing
Logo Design
Video Editing

Marketing and Sales

Twitter Marketing
YouTube Marketing
Craigslist Marketing
Instagram Marketing
LinkedIn Marketing
Facebook Marketing
Video Marketing
Social Media Marketing
Sales Representative
Mobile Marketing
Lead Generation
Email Marketing
Direct Mail Marketing
Classified Ads Marketing
Affiliate Marketing

Professional Services

Medical Services
Real Estate Services
Legal Services
Architectural and Engineering Services

Project Management

Design Project Management
Other Project Management
Marketing Project Management
Software Development Project Management
Web Development Project Management
Writing Project Management

Software Development / Programming

iOS development
Software QA Testing
Ruby on Rails
Game development
Desktop Applications
Android development

Web Development

Wordpress Development
Joomla Development
Drupal Development


Ecommerce / Shopping Carts
Webmaster Tools
Managing Servers
Google analytics
Content Management


Editing Proofreading
Creative Writing
Technical Writing
Web Content Writing
Ghost Writing

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