I am an expert in Virtual Assistance (Appointment Setter, Social Media Management, SEO and Blog Writing). I am deeply familiar with MS Office (Word and Excel)), Google Apps (Gmail, Drive, Docs, Spreadsheet), Canva and the likes. I am also a person who is very open to learning and to being trained if needed for the tasks I will handle.
I have over 4 years of professional experience as a Customer Service Representative in the BPO Industry. I experienced dealing with different customers who are angry, frustrated, worried and afraid. Building an emotional connection with customers is not easy and it’s even harder when there are no verbal or physical cues to follow. I've demonstrated success in responding to customer's telephone, email and chat queries in an accurate and timely manner. Not just that, I always make sure that I addressed all of the customer's concerns without lacking empathy.
With my proven commitment to maintaining the superior customer relationship and outstanding service and support to meet and surpass expectations and requirements. I decided to let go of my corporate career and work as a freelancer. I have been an Appointment setter for Insurance Campaign. There I got a chance to work directly with a foreign client. I always perform extensive support functions while maintaining a consistent level of professionalism and accuracy.
I've worked as well as Virtual assistance and became a Social Media Moderator of my client's social media accounts. I have demonstrated proficiency in a wide array of software programs including social media channels. As a well-versed in multitasking, exceptional time management, and organizational capabilities this allows me to take on nearly any task I'm assigned. less