I have been in the BPO Industry for more than 11 years and is currently looking for a job that would allow me to stay at home. I am highly trained in Customer Service thru calls, chat and email support. My background is mostly in banking, travel and leisure and transfer service. I am currently handling a team that consist of more than 30 agents that take calls, answer emails and do chat support. I am not only managing a team but also logs in when coverage is needed. I have close and open communication with the client as the account needs constant communication with the team for real time changes and updates.